Corona Virus / COVID-19 Situation

NOTICE ABOUT COVID-19

Dear customers,

Due to the COVID-19 pandemic, the shipping is VERY DELAYED to almost everywhere in the world because of the reduced number of flights. Please, expect your order to take much longer time than normal to arrive and please be patient. 

Unfortunately this is a difficult period for each one of us and our team have no control over how long the mail takes to arrive because it depends on Japan and others countries decisions.

The mail service from the Japan Post is temporarily stopped to many countries because of the lack of flights due to the COVID-19 corona virus.
Please find below a detailed list : 

List of countries currently with NO MAIL SERVICE:


ASIA
Afghanistan
Bangladesh
Bhutan
Brunei
China
East Timor
India
Indonesia
Laos
Maldives
Mongolia
Nepal
Pakistan
Sri Lanka


Middle East
Bahrain
Cyprus
Iran
Iraq
Israel
Jordan
Kuwait
Oman
Saudi Arabia
Syria
Turkey
United Arab Emirates

Europe
Albania
Armenia
Austria
Azerbaijan
Belarus
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Faroe Islands
Georgia
Greece
Greenland
Hungary
Ireland
Italy
Kosovo
Kyrgyzstan
Latvia
Lithuania
Liechenstein
Luxembourg
Malta
Moldova
Montenegro
Montserrat
North Macedonia
Norway
Poland
Portugal
Romania
Russian Federation
San Marino
Serbia
Slovenia
Slovakia
Spain
Sweden
Switzerland
Turkmenistan
Ukraine
Uzbekistan
Vatican

Oceania
American Samoa
Australia
Christmas Island
Cocos Islands
Fiji
French Polynesia
Guam
Kiribati
Marshal Islands
Micronesia
Midway Islands
Nauru
New Calendonia
New Zealand
North Marina Islands
Norfolk Island
Palau
Papua New Guinea
Pitcairn
Saipan
Samoa
Tonga
Tuvalu
Vanuatu
Wake
Wallis and Futuna

North and Central America

IMPORTANT UPDATE for mail sent to the USA before the mail was stopped.
https://www.post.japanpost.jp/int/information/2020/0423_03_en.html


Anguilla
Antigua and Barbuda
Aruba
Bahamas
Barbados
Belize
Burmuda
Bonaire, Saba and Saint Eustatius
British Virgin Islands
Cayman Islands
Costa Rica
Cuba
Curacao
Dominica
Domincan Republic
El Salvador
Grenada
Guatemala
Haiti
Honduras
Jamaica
Martinique
Montserrat
Netherlands Antilles
Nicaragua
Panama
Puerto Rico
Saint Christopher and Nevis
Saint Lucia
Sint Maarten
Saint Pierre and Miquelon
Saint Vincent
Trinidad and Tobago
Turks and Caicos
United States of America
US Virgin Islands

South America
Argentina
Brazil
Chile
Colombia
Ecuador
French Guyana
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela

Africa
Algeria
Angola
Ascension
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Central Africa
Chad
Comoros
Congo
Djibouti
Egypt
Equatorial Guinea
Eritrea
Eswatini
Ethiopia
Gabon
Gambia
Ghana
Guinea-Bissau
Ivory Coast
Kenya
Lesotho
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Nambia
Niger
Nigeria
Reunion
Rwanda
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
South Africa
South Sudan
St. Helena
Tanzania
Togo
Tristan da Cunha
Tunisia
Uganda
Zambia
Zimbabwe

You can visit the Japan post office website for more details (In English)
https://www.post.japanpost.jp/int/information/2020/0423_01_en.html
https://www.post.japanpost.jp/int/information/2020/0423_01_01_en.pdf 

1) If you country is not listed above, then we are able to send your package, but expect long shipping delays and mail service may stop at any time without warning. Packages have to wait for available flights, so some packages may take 1-2 months or more in some cases). We will do everything we can to send your package if we are able to. This also includes every type of mail, including EMS express mail (EMS express mail has priority over other mail types, but it is still taking longer than normal)


2) If mail to your country is stoppedyou may of course order anytime and we will keep your package here for you and send it out as soon as we are able to (Unfortunately we still do not know how long this will be).

3) If your package has already been sent, it will probably take longer than normal to arrive, so please be patient. If the shipping is still being accepted to your country, we will do everything we can to send your package out as quickly as possible, but once we send it out, we have no control over how long it takes to arrive. Some countries are taking considerably longer than normal to arrive. The delivery time depends on the situation with your country's post office. If shipping to your country is temporarily stopped, we will send out your package as soon as your country starts accepting mail again.

Also, please watch for your packages online with the tracking number and link you are provided when you order 
(Only Registered mail and EMS express mail have tracking numbers). Several packages have been sent back because they were not picked up before the time limit. Some countries may have special protocol where they are not directly handing your package to you for safety concerns, so please contact the post office in your country for details of how to receive it.  

Because of the situation, your package may stop tracking for a period of time. This means that your package is waiting for a flight, or waiting to clear customs. It will start tracking again as soon as there is an available flight, or it clears customs.

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