Shipments and returns
Your pack shipment
Packages are generally dispatched within 3-5 days after receipt of payment and are shipped via Japan Post with tracking for a delivery time from 15 to 20 days as regular delivery. If you prefer an express delivery, choose EMS Express at the checkout or DHL.
Following the current covid19 pandemic situation, the preparation time can be delayed up to 6 to 10 days on special case.
Feel free to reach us if you have any doubt. Rest assured we will deliver every package but do not forget that we are NOT a delivery company and rely on the Japan Post and DHL.
Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We can group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Feel free to contact us if you have any question.