Customer Care

Contact Us

  • Have questions or need assistance? Our friendly customer service team is here to help!
  • Email: 
  • Operating Hours: Monday to Friday, 9am - 5pm JST

Shipping Information

  • We ship worldwide! Learn more about our shipping rates, delivery times, and policies.
  • (Rates, policies and delivery times)

Returns and Refunds

  • Not satisfied with your purchase? Find out how to return items and get your money back.
  • (Returns and refunds policies)


  • Find answers to common questions about orders, products, and more.
  • [Link to FAQ page.]

Product Care and Instructions

  • Get the best out of your Japanese hobby goods with our product care tips and instructions.
  • [Link to product care and instruction guidelines.]

Community Guidelines

  • Be a part of our community! Learn about our guidelines for interactions on our forums and social media.
  • [Link to community guidelines.]