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Q&A

Hello Japan - Frequently Asked Questions

  1. What are your shipping rates and options?

    At Hello Japan, we pride ourselves on offering cost-effective shipping options. Our partnership with Airmail by Japan Post ensures affordable and reliable delivery for all our customers.

  2. How does Hello Japan ensure competitive pricing?

    We are deeply committed to providing our customers with the best value. Our team constantly works to source high-quality products directly from Japan, ensuring that our prices are not only competitive but also reflect the authenticity and quality of our merchandise.

  3. What is Hello Japan's shipping timeframe?

    We understand the importance of timely delivery. That's why we ship orders within 1 to 3 days and typically deliver within 8-12 business days, striving to exceed your expectations with our prompt service.

  4. Can you tell me more about customs fees and additional charges?

    We are transparent about potential extra costs. While orders shipped outside Japan may incur customs duties or fees, we classify our products to minimize these charges. Please note, these fees depend on your country's regulations and are not within our control.

  5. How does Hello Japan assist non-Japanese speakers?

    Language should never be a barrier to enjoying our products. For any item, we provide English instructions upon request. Just contact our customer service at contact@hellojapan.shop, and we'll ensure you have all the information you need.

  6. What is your return and exchange policy?

    Customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, you can contact us within 14 days of receipt for a return or exchange. We accept returns for items that are unopened and in their original packaging. In the rare event of receiving a damaged or defective item, reach out to us immediately for a quick and hassle-free resolution.

  7. How can I place an order?

    Ordering with us is simple and secure. Browse our selection, add your favorite items to the cart, and proceed to checkout. Our user-friendly website ensures a smooth shopping experience.

  8. What payment methods do you accept?

    We accept various payment methods including credit/debit cards and PayPal, catering to your convenience and security.

  9. Do you offer international shipping?

    Yes, we proudly serve customers globally. Shipping times and costs vary depending on your location, but we always strive to offer the best options.

  10. How can I track my order?

    Once your order is dispatched, we will provide you with a tracking number. You can easily track your order's progress on our website.

  11. Can I modify or cancel my order after placing it?

    We offer a flexible order modification and cancellation policy within 24 hours of order placement, understanding that plans can change.

  12. Do you offer gift services?

    Yes, we offer gift wrapping services for a small additional fee to make your special occasions even more memorable.