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Privacy Policy

Privacy Policy

To the extent this Privacy Policy is inconsistent with the Terms and Conditions, this Privacy Policy prevails.

Internet Privacy Policy

Thank you for visiting us online at At Hello Japan, we strive to do everything we can to respect the trust customers have in our brand and our commitment to your privacy is no exception. We are committed to protecting and safeguarding consumer privacy on the Internet, especially for children. Thanks again for visiting our website and for placing your trust in Hello Japan.

Types of Information We Collect and How It Is Used

Hello Japan only gathers personal information, such as, first and last names, addresses, email addresses, and phone number when voluntarily submitted by you. For example, personal information may be collected from you in order to get your feedback on our websites and our products, or to enter you in one of our contests, sweepstakes or newsletter list.

Sharing of Personal Information

Hello Japan may transfer your personal information to any departments within Hello Japan and Peilateis Limited Group for accounting and promotional purposes. Of course, any use of this information by the Hello Japan and Peilateis Limited Group will comply with this policy. Occasionally, with your permission, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not elect to receive such materials, we will not send them to you.

Companies may be engaged by Hello Japan to perform a variety of functions, such as, newsletter sending, assisting with promotions, providing technical services for our web sites, etc. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

Hello Japan would never disclose personal information to third parties outside Hello Japan. However, with your permission, we will, on occasion send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you. If you do not want to receive such communications, just let us know at

Hello Japan reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.


You are in control of any personal information you provide to us on-line. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, you can let us know by contacting us at

Links to Other Sites

We may offer links to sites that are not operated by Hello Japan. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies and any information you submit to those companies is subject to their privacy policies.

Changes to our Privacy Policy

This privacy policy is effective as of Feb 6, 2024. From time to time, it may be necessary for Hello Japan to change this privacy policy. If we change our policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our privacy policy. Rest assured, however, that any changes will not be retroactive applied and will not alter how we handle previously collected information.

Star Card Privacy Policy

Purpose of Collecting Personal Data

Peilateis LImited (“we”) will use your personal data for the following purposes:

  1. The daily operation of our services;

  2. Handling your enquiries and complaints;

  3. Conducting customer, product and service surveys; and

  4. Making any disclosures required by law and matters directly related thereto.

The type of personal data we may use include but are not limited to your name, postal address, mobile phone number, date of birth, membership number and information relating to the frequency of your patronage, bonus points record and billing.

We will not use your personal data for direct marketing without your consent. Marketing and promotional materials will only be sent by us and our agents, not by any other party.

If you DO NOT WANT to receive our latest product and special offers and special offers of our business partners, please untick the box on the application form.

We NEVER transfer your personal data to any other parties outside Hello Japan and Peilateis Limited companies, which are not officially contracted by Hello Japan and Peilateis Limited companies.

We are always conscious and respectful of your privacy and will not transfer the personal data disclosed in the application to any other party other but may provide the personal data to the following parties:

  1. Peilateis Limited

Access and Correction of Personal Data

As a data subject, you may contact us to seek access to or seek to correct personal data which the Peilateis Limited Companies hold about you. Requests for access to and/or correction of personal data held by the Peilateis Limited Companies should be addressed to the Privacy Ambassador:

  • by email :

  • Webmaster of


SMS Privacy Policy


We are committed to protecting the privacy of our customers and ensuring transparency in the handling of personal data, especially in connection with our SMS marketing and communication programs. This SMS Privacy Policy outlines our practices concerning the collection, use, and sharing of personal data through SMS messaging within the United States, Canada, and Australia.

Please note that this policy is an extension of our general Privacy Policy and should be read in conjunction with it. This policy is not legal advice, and we recommend consulting with legal counsel to ensure compliance with all applicable laws.

Collection and Use of Personal Data

SMS Opt-In and Data Collection

We collect phone numbers and related personal data from individuals who explicitly opt into our SMS program through our signup forms or other opt-in methods. The collected information is used to send SMS messages about promotions, updates, and other communications related to our services and products.

SMS Abandoned Cart

We may use technology (e.g., cookies, plugins) to identify when a customer's shopping cart has been abandoned. If you have opted into our SMS services, we may send you SMS messages to remind you of your abandoned cart. This practice is disclosed to ensure transparency and consent.

Data Sharing and Third-Party Disclosure

We do not sell or share your SMS-related personal data with nonaffiliated third parties for their marketing purposes. Any data sharing is limited to subsidiaries, affiliates, and service providers who assist us in our marketing efforts and are bound by confidentiality agreements. Express consent for SMS communications is a prerequisite, and we ensure that SMS opt-in data and consent are not included in any third-party data sharing agreements.

Location Tracking and Services

If our services include location tracking or location-based services, we will clearly disclose how location data is collected, the purpose of collection, and how it is used. This is to ensure informed consent and transparency in our data practices.

Accessing and Updating Your Information

You have the right to access, update, or remove your personal data from our SMS program at any time. Instructions for opting out will be included in every SMS message we send.

Changes to This Policy

We reserve the right to make changes to this SMS Privacy Policy. Any significant changes will be communicated through our website or through direct communication where feasible.

Contact Us

For any questions or concerns regarding this SMS Privacy Policy, please contact us through our website or at the provided contact details.