Returns and Refunds Policy

Our Commitment to Satisfaction

At Hello Japan, we strive to ensure that you are completely satisfied with your purchases. If, for any reason, you are not satisfied with your order, we are here to help with our straightforward returns and refunds policy.

Return Eligibility

  • Time Frame: Returns must be initiated within 30 days of receiving your order.
  • Condition of Goods: Items must be returned in their original condition, unused, and with all packaging and tags intact. Unfortunately, we cannot accept returns of opened or used items unless they are defective.
  • Non-Returnable Items: Certain items, such as perishable goods, custom products, and digital downloads, are not eligible for return.

How to Initiate a Return

  1. Contact Us: To start the return process, please contact our customer service team at  with your order number and reason for return.
  2. Return Authorization: Our team will provide you with a Return Authorization number and instructions on where to send the returned items.
  3. Shipping the Return: You will be responsible for the cost of returning the items. We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.


  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
  • Partial Refunds: In certain cases, only partial refunds may be granted, such as items not in their original condition, damaged items, or items returned more than 30 days after delivery.


  • Defective or Damaged Items: If you need to exchange a defective or damaged item for the same item, send us an email at .
  • Stock Availability: Exchanges are subject to the availability of stock.


  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

For more information about our returns and refunds policy, please contact us at  or [Insert Phone Number].

Thank You for Your Understanding

We value your patronage and aim to make your shopping experience with Hello Japan as enjoyable as possible.