Shipping Information

Welcome to Our Shipping Information Page

At Hello Japan, we are committed to delivering your favorite Japanese hobby goods to you, no matter where you are in the world. This page provides detailed information about our shipping policies, rates, and delivery times.

Shipping Destinations

  • Global Shipping: We proudly ship worldwide, bringing a piece of Japan to every corner of the globe.
  • Restricted Areas: Please note that due to certain international shipping restrictions, there may be some countries or regions we are unable to ship to. For more information, please contact our customer service team.

Shipping Rates

  • Standard Shipping: Enjoy competitive rates for standard shipping, calculated based on your location and the weight of your order.
  • Express Shipping: For faster delivery, we offer express shipping options at an additional cost. Rates vary depending on the destination and package size.

Delivery Times

  • Standard Shipping: Typically takes 7-14 business days, depending on your location.
  • Express Shipping: Expect your order to arrive within 3-7 business days.
  • Customs and Delays: Please note that customs procedures or other factors outside of our control may occasionally cause shipping delays.

Tracking Your Order

  • Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your delivery on our website or the carrier’s website.

Customs, Duties, and Taxes

  • Customs Fees: Orders shipped outside of Japan may be subject to customs fees or import taxes. These charges are the responsibility of the recipient.
  • Tax Invoices: For specific tax information related to your order, please consult the relevant authorities in your country.


  • We take great care in packaging your items securely to ensure they arrive in perfect condition. Our packaging is also designed to be as eco-friendly as possible.

Lost or Damaged Items

  • In the rare event that your order is lost or arrives damaged, please contact us immediately so we can assist you with a refund or replacement.

Contact Us

For any questions regarding shipping, please don’t hesitate to contact our customer support team at

Thank You for Shopping with Us!

We appreciate your business and are here to ensure that your experience with Hello Japan is exceptional from start to finish.